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Terms of Service

Last Updated: May 27, 2025

Welcome to Kish! These Terms of Service ("Terms") govern your use of our website, platform, and services (collectively, the "Service") provided by Kish ("we," "us," or "our"), a marketplace connecting life coaches ("Coaches") with clients seeking coaching ("Clients"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Acceptance of Terms

These Terms form a legal agreement between you (either as a Client or Coach, collectively "Users") and Kish. We may update these Terms from time to time, and the updated version will be effective upon posting on our website. Your continued use of the Service after any changes constitutes acceptance of the revised Terms.

2. Eligibility

To use Kish, you must:

  • Be at least 18 years old (or the age of majority in your jurisdiction).
  • Have the legal capacity to enter into agreements.
  • Not be barred from using the Service under applicable law.

3. How Kish Works

Kish is a platform that facilitates connections between Coaches and Clients. We do not provide coaching services ourselves but act as an intermediary. Coaches offer their services, set their rates, and manage their sessions, while Clients browse, book, and pay for coaching through the Service. Kish is not a party to the coaching relationship between Coaches and Clients.

4. Coaching and Health Disclaimer

Kish is a technology platform that connects users with independent coaches. Kish itself does not provide coaching, therapy, counseling, or mental health services. Any coaching services accessed through our platform are provided solely by independent contractors who are not employees or agents of Kish.

Coaching is not a substitute for therapy, counseling, or medical treatment. Coaches on Kish are not licensed healthcare professionals (unless explicitly stated in their profiles) and are not authorized to diagnose, treat, or manage mental health conditions or medical issues.

If you are experiencing emotional distress, trauma, depression, anxiety, or any other mental health condition, we strongly recommend that you seek care from a qualified mental health professional. If you are in crisis, please contact emergency services or a mental health hotline in your area.

By using Kish, you acknowledge and agree that:

  • Coaching is intended to support personal and professional growth, not treat mental illness or replace clinical care.
  • Kish is not liable for any decisions or outcomes resulting from coaching services or your interactions with Coaches.
  • It is your responsibility to determine whether coaching is appropriate for your current needs.

5. User Accounts

  • Registration: To access certain features, you must create an account with accurate, complete, and current information.
  • Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately at support@kishcoach.com if you suspect unauthorized use.
  • Termination: We reserve the right to suspend or terminate your account for violations of these Terms or misuse of the Service.

6. Coach Responsibilities

Coaches agree to:

  • Provide accurate details about their qualifications, experience, and services.
  • Deliver coaching services professionally and as agreed with Clients.
  • Set clear pricing, session terms, and cancellation policies in their profiles.
  • Comply with all applicable laws and professional standards.

Kish does not guarantee the quality or outcome of coaching services and is not liable for disputes between Coaches and Clients.

7. Client Responsibilities

Clients agree to:

  • Provide accurate information when booking sessions.
  • Pay for services as agreed with Coaches through our payment system.
  • Respect Coaches' policies (e.g., cancellations, rescheduling).

8. Payments

  • Processing: Payments are processed through our third-party payment provider. Kish collects fees on behalf of Coaches and deducts a service fee (as outlined in our Pricing Policy) before disbursing the remainder to Coaches.
  • Refunds: Refund requests are handled per the Coach's cancellation policy. Kish does not issue refunds directly unless required by law.
  • Taxes: Coaches are responsible for reporting and paying applicable taxes on their earnings.

9. Code of Conduct

Users must not:

  • Use the Service for illegal purposes or to harm others.
  • Post false, misleading, or offensive content.
  • Harass, impersonate, or spam other Users.
  • Attempt to hack, disrupt, or misuse the Service.

Violations may result in account suspension or legal action.

10. Use of APIs and Third-Party Integrations

To provide a seamless user experience, Kish integrates with third-party APIs. These include but are not limited to:

  • Stripe API for payment processing
  • Cal.com API for calendar and booking functionality
  • CometChat API for real-time chat and communication

By using our Service, you authorize Kish to share necessary personal and usage information with these providers to ensure their services operate effectively. These third parties are bound by their own privacy and security obligations.

11. Platform Exclusivity and Fee Circumvention

To maintain trust and ensure the sustainability of our platform, Coaches and Clients agree to interact and transact exclusively through Kish.

  • Users must not engage in or solicit off-platform communication or transactions intended to bypass Kish's booking and payment systems.
  • Any attempt to avoid service fees by moving sessions or payments off the platform is strictly prohibited and may result in account suspension or termination.
  • We monitor usage to ensure compliance and preserve the integrity of the community.

12. Intellectual Property

  • Kish Content: All text, logos, and designs on the Service are owned by Kish or our licensors and protected by copyright and trademark laws. You may not reproduce or distribute them without permission.
  • User Content: You retain ownership of content you submit (e.g., profiles, reviews) but grant Kish a worldwide, non-exclusive, royalty-free license to use, display, and promote it on the Service.

13. Privacy

Your use of Kish is subject to our Privacy Policy , which explains how we collect, use, and protect your data.

14. Disclaimers

  • No Warranty: The Service is provided "as is" without warranties of any kind. We do not guarantee uninterrupted access or specific results from coaching.
  • Third-Party Services: Kish is not responsible for the actions, content, or availability of third parties (e.g., Coaches, payment processors).

15. Limitation of Liability

To the fullest extent permitted by law, Kish, its affiliates, and employees will not be liable for indirect, incidental, or consequential damages (e.g., lost profits, emotional distress) arising from your use of the Service. Our total liability shall not exceed the fees you paid to Kish in the prior 6 months.

16. Disputes Between Users

Disputes between Coaches and Clients should be resolved directly. Kish may assist in facilitating communication but is not obligated to mediate or liable for outcomes.

17. Termination

You may stop using Kish at any time. We may terminate or suspend your access for breaches of these Terms, with or without notice.

18. Governing Law

These Terms are governed by the laws of Delaware USA, without regard to conflict of law principles. Disputes will be resolved in the courts of New York USA.

19. Contact Us

Questions or concerns? Reach us at support@kishcoach.com

Thank you for choosing Kish—we're excited to support your journey!