Privacy Policy

Last Updated: May 27, 2025

At Kish, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard data when you use our website, platform, and services (collectively, the "Service"), which connects life coaches ("Coaches") with clients seeking coaching ("Clients") (collectively, "Users"). By using the Service, you consent to the practices described below.

1. Information We Collect

We collect the following types of information:

Personal Information You Provide:

  • When you create an account: Name, email address, phone number (optional), and profile details (e.g., bio, photo, description).
  • When you book or provide coaching: Payment details (processed via third-party providers), session preferences, and communication with other Users.
  • When you contact us: Any information you share via support requests or feedback.

Automatically Collected Information:

  • Usage Data: IP address, browser type, device info, pages visited, and time spent on the Service.
  • Cookies & Tracking: We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can manage cookie preferences through your browser settings.

Information from Third Parties:

  • Payment processors may share transaction details.
  • Coaches and Clients may share reviews or feedback about each other.

2. How We Use Your Information

We use your data to:

  • Facilitate connections between Coaches and Clients (e.g., matching, booking sessions).
  • Process payments and disburse earnings to Coaches.
  • Improve the Service (e.g., analyze usage trends, fix bugs).
  • Communicate with you (e.g., updates, support responses, promotional offers).
  • Ensure security and compliance with our Terms of Service.
  • Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal data. We may share it as follows:

  • With Other Users: Coaches and Clients see limited profile info (e.g., name, bio, photo) to facilitate coaching relationships.
  • Service Providers: Third parties like payment processors (e.g., Stripe), hosting services, or analytics tools help us operate the Service under strict confidentiality agreements.
  • Legal Requirements: If required by law, subpoena, or to protect Kish's rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred as part of the business assets.

4. Your Choices

  • Account Info: Update your profile or delete your account via your settings (note: some data may be retained for legal or operational reasons).
  • Communications: Opt out of marketing emails via the unsubscribe link, though transactional emails (e.g., booking confirmations) will continue.
  • Cookies: Adjust browser settings to block cookies, though this may limit Service functionality.

5. Data Security

We use industry-standard measures (e.g., encryption, secure servers) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access or breaches.

6. Data Retention

We keep your personal information only as long as necessary to provide the Service, meet legal obligations, or resolve disputes—typically no longer than 7 years after your last interaction with Kish, unless required otherwise by law. Inactive accounts may be deleted after 2 years, with prior notice.

7. International Data Transfers

Kish operates from the United States. If you're outside this jurisdiction, your data may be transferred to and processed in our location, subject to applicable data protection laws. We take steps to ensure adequate safeguards for such transfers.

8. Children's Privacy

The Service is not intended for users under 18. We do not knowingly collect data from children. If we learn we've collected such data, we'll delete it promptly. Contact us if you suspect this has occurred.

9. Your Rights

Depending on your location, you may have rights such as:

  • Accessing, correcting, or deleting your data.
  • Objecting to or restricting certain processing.
  • Requesting data portability.

To exercise these rights, email us at support@kishcoach.com. We'll respond within 30 days (or as required by law).

10. Third-Party Links

The Service may link to external sites (e.g., Coach websites, payment platforms). We're not responsible for their privacy practices—review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy as our Service evolves or laws change. The updated version will be posted here, and significant changes will be notified via email or on the Service. Your continued use after updates constitutes acceptance.

12. Contact Us

Questions or concerns? Reach out at:

Email: support@kishcoach.com

Thank you for trusting Kish with your journey—we're here to support you every step of the way!